Effective Date: October 6, 2025
Website Name: EasyWalk
Contact Email: support@easywalk.site
1. Overview
At EasyWalk, customer satisfaction is our top priority. We want you to love every product you purchase from us. If you are not fully satisfied with your order, our Refund and Return Policy outlines how we can help.
2. Eligibility for Returns
You may request a return if:
- The product you received is damaged, defective, or incorrect.
- You received the wrong item or size.
- The product was not delivered as described.
To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- A return request must be made within 7 days of receiving your order.
- You must provide proof of purchase (such as an order number or invoice).
3. Items Not Eligible for Return
Certain items cannot be returned or refunded, including:
- Products marked as “Final Sale” or “Non-Returnable”
- Gift cards, vouchers, or promotional items
- Personal care products, innerwear, or hygiene-related items
- Items damaged due to misuse, mishandling, or improper care
4. Return Process
To initiate a return, please follow these steps:
- Contact us at support@easywalk.site with your order details and reason for return.
- Our support team will verify your request and provide return instructions.
- Pack the product securely with all original packaging and tags.
- Ship it back using the address provided by our team.
Please note: The customer is responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., wrong or defective product).
5. Refund Process
Once your return is received and inspected:
- We will notify you by email about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days.
- Refunds will be credited to your original payment method (credit/debit card, wallet, or bank transfer).
If your refund is delayed beyond 10 business days, please contact your bank or payment provider first, then reach out to us for assistance.
6. Exchange Policy
We currently support exchanges only for the same product type (e.g., size or color change), subject to availability.
If the product is unavailable, you may choose between:
- A full refund, or
- A store credit for future purchases
7. Damaged or Defective Products
If you receive a damaged or defective product:
- Report the issue within 48 hours of delivery.
- Provide clear photos or videos showing the defect or damage.
After verification, we will arrange a replacement or refund at no extra cost to you.
8. Order Cancellations
Orders can be canceled before they are shipped. Once an order is dispatched, it cannot be canceled and must go through the return process.
Refunds for canceled orders will be processed within 5–7 business days.
9. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank or payment account again.
- Then contact your bank or payment provider.
If you’ve done all this and still have not received your refund, please email us at support@easywalk.site.
10. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with your order, please contact our support team:
EasyWalk Support Team
Email: support@easywalk.site